Q: How do you grade your records?
A: First off, we do a visual inspection on all incoming vintage records. Those that are suspect in quality go straight to the Bargain Bin or into our collection of 99 cent records, neither of which is offered online.
Then, we clean each record and run them through a good old Vac-O-Rec to discharge any remaining static, and give the records a good buff and dry.
Another visual inspection after all of that. Those that are in great shape go into inventory. Any that are suspect (surface mars or marks) are test-played then selected for inventory or the Bargain Bin.
Q: OK, I get it. But, everywhere I look online, they use the Goldmine grading system. Why don't you? What are you hiding?
A: Grading is ALWAYS subjective. One man's NM is another man's VG+ (see, we know the lingo!). Our main goal is to never have to explain a record.
So, we never ship anything that we think any reasonable person could be unhappy with for the price. If you want to translate that into a Goldmine grade, you could say we only ever ship VG or better. But really, most of what goes out the door is at least VG+ or better, with lots being VG++. See what we mean? For once, we agree with your kindergarten teacher: life should just be about gold stickers and smiley faces, and those are the only grades we ship!
One piece of advice about us (and pretty good advice for buying anything online) is to think about Price Grading. So, if everywhere you look, an album is $20, but you find the same one somewhere for $10, you should probably expect it to be a little less beautiful in some way.
Q: What is your minimum order?
A: No Minimum Order (unless it is for a specific deal where we say Free Shipping on orders of "x" $$, of course!)
Q: What is your return policy?
A: We price our records according to our own admittedly subjective grading. The good news is that we ONLY offer for sale records that are 100% playable and enjoyable. The bad news is that since we have inspected each record before shipping, we cannot accept returns based on the condition of the record. We always want to make our customers happy, which is why we only sell records that are in good condition. If you are unhappy with your purchase for any reason, let us know, and we will see what we can do to help. We really do want to keep you happy, honest! But with our records inspected before they leave the building, we really can't normally accept returns unless there are truly exceptional circumstances.